Privacy Policy

Last Updated: April 5, 2024

1. Introduction

At OpenPlainField ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, mailing address, phone number
  • Account Information: Username, password, account preferences
  • Payment Information: Credit card details, billing information
  • Identity Verification Information: Passport details, ID information
  • Travel Preferences: Accommodation preferences, dietary requirements, special assistance needs
  • Communication Records: Emails, chat messages, phone call records related to our services

2.2 Non-Personal Information

We may also collect non-personal information about your interaction with our website:

  • Usage Data: Browser type, operating system, pages visited, time spent on pages
  • Device Information: IP address, device type, device identifiers
  • Location Data: General location information based on IP address
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies

3. How We Collect Information

We collect information through various methods:

  • Direct Collection: Information you provide when creating an account, booking a tour, subscribing to newsletters, or contacting customer service
  • Automated Collection: Information collected automatically through cookies and similar technologies when you use our website
  • Third-Party Sources: Information from business partners, service providers, and publicly available sources

4. How We Use Your Information

We may use your personal information for various purposes, including:

  • Processing and managing your tour bookings and travel arrangements
  • Creating and maintaining your account
  • Processing payments and billing
  • Providing customer support and responding to inquiries
  • Sending administrative information, service updates, and promotional content
  • Personalizing your experience and delivering targeted content
  • Improving our website, services, and customer experience
  • Conducting research and analysis to enhance our offerings
  • Protecting against fraudulent or illegal activity
  • Complying with legal obligations

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Types of cookies we use include:

  • Essential Cookies: Necessary for the website to function properly
  • Functional Cookies: Enable enhanced functionality and personalization
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Advertising Cookies: Used to deliver relevant advertisements and track marketing campaign effectiveness

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

6. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf (payment processors, IT service providers, marketing partners)
  • Travel Partners: Hotels, airlines, local tour operators, and other travel service providers necessary to fulfill your booking
  • Business Partners: Companies we collaborate with to offer joint promotions or services
  • Legal Authorities: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of company assets

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The duration of our ongoing relationship with you
  • Legal obligations to retain data for certain periods
  • Statute of limitations under applicable law
  • Our legitimate business purposes

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access and view personal information we maintain about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Restrict or object to processing of your information
  • Request transfer of your information to another service provider
  • Withdraw consent previously provided
  • Opt-out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

We operate globally and may transfer your personal information to countries other than your country of residence. These countries may have different data protection laws than your country. We implement appropriate safeguards to protect your information when transferred internationally, including data transfer agreements and standard contractual clauses approved by relevant regulatory authorities.

12. Third-Party Links

Our website may contain links to third-party websites and services that are not owned or controlled by OpenPlainField. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

OpenPlainField
4 Harris Garden Port Scotthaven
W1G 9PZ
Email: [email protected]
Phone: +444721998571

We will respond to your inquiry as soon as possible, typically within 30 days.